PAYMENT
Safe payments are processed by our third party payments processing partners such as PayPal. For enhance safety we do not hold or can access your credit card details.
SHIPPING
HOW LONG IS GONG TO TAKE TO RECEIVE MY ORDER
For eyewear dispatch time is typically 1 working day + Delivery time (indicated at check out).
Eyewear Postal US deliveries take an estimated 5-7 working days. DHL or similar express delivery service takes 2-3 days.
Shipping confirmation and Tracking information will be sent to you after
SHIPPING COSTS AND DELIVERY TIMES
Shipping is free for the vast majority of our customers (all USA orders above $80), and always modest, but it depends on the value of your order, your location and your choice of service. You will be able to see this at checkout.
TAXES
Applicable taxes collected by us are displayed at check out.
Typical USA, EU and UK orders delivered by Post are not normally subject to any tax.
Express services like DHL manage the collection of duties and local taxes in USA and other countries. The delivery service supplier will handle the collection of any applicable local duties and taxes when the items are delivered. We cannot be responsible for any local duties or taxes for shipments out off the EU.
RETURNS
- Can I return my glasses ?
Of course you can. Please read further to see how it works.
- How to make a return
Please send your returned items to the following address:
HighEnd Glasses Ltd.
The Generator Business Centre
95 Miles road,
Mitcham
CR4 3FH
UK
Before returning an item, please email us to hello@jo-oh.com with the following details:
- your details: name, email, telephone and order number.
- the reason for the return.
- If faulty, what is the fault.
- If you would like an exchange, a replacement or a refund.
Any products must be shipped back to us within 30 days and be in the same condition as we send them out to you. If there is a delay, please contact us. We subsidise the cost of shipping the items to you, so for returns, the cost of sending the items back to us is paid by the customer. For your own peace of mind, we recommend the use of a recorded mail delivery service.
For exchanges, if you need to make an extra payment for your new sunglasses we'll get this arranged for you. If the replaced item is cheaper we will arrange for the appropriate partial refund.
For returns, full refunds are normally done straight away when we received the returned item. The refund will be for the value paid for the item returned, excluding shipping cost, unless otherwise advised by us (e.g. faulty item).
For any question, please email us at hello@jo-oh.co.uk
DETAILED RETURNS POLICY
Cooling period
You may return any products ordered by you and cancel the agreement without stating any reason for doing so within 30 days following the reception of your order ("the Return Period"). If you return the products you are obliged to comply with the requirements of the Returns Policy set out here. You must return all the products in the same condition as you received them. Between the date of your election to withdraw and the date the product is returned by you to us you shall bear all risk in keeping the products safe, secure, and free from loss or damage.
Timings and payments
A refund or replacement will be issued to you within 30 days. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date. Refunds will be limited to the maximum value of the original order, and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if it is clear that some of the products have been used. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods.